Mister Freedom will accept returns or exchanges on items in original condition. Simply contact us at email@example.com or through our contact form. Make sure you ship your item back to us within 14 days from the receipt of your original order. You must use a traceable delivery service, so we can keep up with your return package.
You can return items for store credit, refund or exchange within 14 days of when you have received your Mister Freedom delivery.
- Items must be returned in their original condition with all tags attached. We do not accept returns or exchanges on altered, stained, washed or otherwise damaged items. We reserve the right to reject any item that do not meet our requirements
- Your return shipment must be shipped/postmarked within the 14 days of receipt
- We do not offer return or exchanges on sale and reduced price items
- All exchanges are based on stock availability
- All sales are final on vintage items
- Shipping charges are non-refundable
- You are responsible for the return shipment
- Studio purchases are subject to a 20-30% restocking fee
- Any studio/pull purchases made without authorization or a studio/pull contract will be subject to a 30% restocking fee, so please, contact firstname.lastname@example.org prior to purchase in order to avoid any unnecessary fees
How to return or exchange an item
Please email us at email@example.com or through our contact form before returning any item. Please outline the nature of your return, as we are always interested in learning from your experience with Mister Freedom. Please include your order number and the return shipment tracking number when contacting us.
For a seamless experience, please let us know what you would like in exchange and we will put the item on hold if available.
You are responsible for return costs.
The return shipment should be delivered to our return department at:
7161 Beverly Blvd.
Los Angeles, CA 90036
Mister Freedom is not responsible for lost or damaged packages.
After receiving your returned item, we will inspect it and immediately notify you of the status of your return.
If we approve your return, we will issue a refund to the original form of payment. However, we do not refund shipping costs.
Receiving a damaged or incorrect item
If a received item is damaged or incorrect, please get in touch with us at firstname.lastname@example.org. We will take immediate action to remedy this.